Privacy Policy
CloudNexs, Inc.

Privacy Policy

Effective date: August 18, 2026

CloudNexs, Inc. (“CloudNexs,” “we,” “us,” or “our”) respects the privacy of the people and organizations that visit our websites, communicate with us, create accounts, or use CloudNexs products and services.

This Privacy Policy explains the categories of information we may collect, how we use and disclose that information, how we protect it, the choices available to users, and how to contact us about privacy matters.

This policy applies to cloudnexs.com and to CloudNexs-operated websites, applications, products, services, APIs, support channels, and other digital services that expressly link to this Privacy Policy (collectively, the “Services”).

Some CloudNexs products may provide additional privacy notices because they process different types of information or use different technical workflows. Those additional notices supplement this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with CloudNexs.

1.1 Information You Provide Directly

We may collect information that you provide when you:

• contact CloudNexs;
• request support;
• create or manage an account;
• subscribe to a service;
• purchase or use a paid feature;
• submit a form;
• communicate with our support or business teams;
• use a CloudNexs product that requires user-provided information;
• upload, submit, or otherwise provide content to a CloudNexs product.

This information may include:

• name;
• email address;
• organization or company name;
• account information;
• support messages;
• billing contact information;
• order, invoice, or transaction identifiers;
• product configuration information;
• information included in forms or communications you send to us.

1.2 Account and Authentication Information

If a CloudNexs Service supports user accounts, we may process information needed to create, authenticate, secure, and administer the account.

This may include:

• account identifiers;
• email address;
• authentication status;
• login timestamps;
• session information;
• security events;
• account preferences;
• language and localization preferences;
• organization or workspace membership where applicable.

CloudNexs may rely on third-party authentication or identity providers. Those providers may process information according to their own privacy policies.

1.3 Product and Service Data

Different CloudNexs products perform different functions. When you use a product, we may process the information reasonably required to provide that product.

Depending on the product, this may include:

• files or content submitted for processing;
• application files;
• technical configurations;
• test inputs;
• generated outputs;
• reports;
• logs;
• screenshots;
• diagnostic information;
• project information;
• usage records;
• service status information;
• tool inputs and outputs;
• API requests and responses;
• other product-specific data.

CloudNexs does not claim ownership of content merely because a user submits it to a Service.

Users are responsible for ensuring that they have the legal right and necessary permission to submit content to CloudNexs for processing.

1.4 Technical and Usage Information

When you visit or use our Services, we may automatically receive technical information such as:

• IP address;
• browser type;
• operating system;
• device type;
• language;
• referring page;
• pages or features accessed;
• dates and times of access;
• request and response metadata;
• error information;
• security logs;
• performance information;
• approximate location derived from IP address where permitted;
• device or browser identifiers where used.

We use this information to operate, secure, troubleshoot, measure, and improve the Services.

1.5 Cookies and Similar Technologies

CloudNexs Services may use cookies, local storage, or similar technologies for purposes such as:

• maintaining sessions;
• authentication;
• security;
• fraud and abuse prevention;
• remembering language or interface preferences;
• maintaining product settings;
• measuring service performance;
• analytics, when enabled.

Where applicable law requires consent before non-essential cookies or similar technologies are used, CloudNexs will provide the appropriate notice or choice.

Blocking certain cookies or storage technologies may affect functionality that depends on them.

1.6 Payment Information

When paid CloudNexs features are offered, payment transactions may be processed by third-party payment providers.

CloudNexs does not intend to store full payment card numbers directly on its own application servers.

We may receive and retain limited payment-related information such as:

• payment status;
• transaction identifier;
• invoice or order identifier;
• purchased product or plan;
• payment date;
• billing status;
• refund status;
• limited billing details supplied by the payment provider.

Payment providers process payment credentials according to their own terms and privacy policies.

2. How We Use Information

CloudNexs may use information for the following purposes.

2.1 Provide the Services

We may use information to:

• create and administer accounts;
• provide requested products and features;
• process user-submitted content;
• generate outputs and reports;
• maintain user settings;
• provide technical functionality;
• process permitted API activity;
• deliver support.

2.2 Operate and Improve CloudNexs

We may use information to:

• understand how the Services are used;
• diagnose errors;
• improve usability;
• improve product performance;
• develop and test features;
• maintain service reliability;
• plan capacity;
• evaluate product quality.

2.3 Security and Abuse Prevention

We may use information to:

• authenticate users;
• protect accounts;
• detect fraud;
• detect malicious or unauthorized activity;
• enforce limits;
• investigate security events;
• block harmful files, requests, or activity;
• protect CloudNexs, our users, and third parties.

2.4 Communications and Support

We may use contact information to:

• respond to support requests;
• send account or service notices;
• provide transaction information;
• communicate material changes to a Service;
• notify users of security or operational matters;
• respond to legal or privacy requests.

We may send promotional communications only where permitted by applicable law. Where required, users will be able to opt out of promotional messages.

2.5 Billing and Business Operations

Where paid products or services are offered, we may use information to:

• process purchases;
• maintain billing records;
• issue invoices or receipts;
• administer credits or subscriptions;
• process refund requests;
• prevent payment fraud;
• maintain accounting and business records.

2.6 Legal Compliance and Protection

We may process or preserve information when reasonably necessary to:

• comply with law;
• respond to valid legal process;
• establish, exercise, or defend legal claims;
• enforce our Terms of Service;
• investigate violations;
• protect rights, safety, systems, or property.

3. How We Share Information

CloudNexs does not sell personal data.

We may disclose information in the following circumstances.

3.1 Service Providers

We may use service providers to support functions such as:

• cloud infrastructure;
• hosting;
• storage;
• authentication;
• email;
• security;
• monitoring;
• analytics;
• customer support;
• payment processing;
• database or infrastructure services;
• other technical operations.

We provide service providers only the information reasonably needed for the services they perform on our behalf, subject to applicable contractual and legal requirements.

3.2 At Your Direction

We may disclose information when a user intentionally requests or authorizes an integration, sharing action, export, public link, or other disclosure.

3.3 Legal and Safety Reasons

We may disclose information if we reasonably believe disclosure is necessary to:

• comply with applicable law or valid legal process;
• investigate fraud, abuse, or security incidents;
• protect users or the public from harm;
• protect CloudNexs rights, systems, property, or operations;
• enforce agreements.

3.4 Corporate Transactions

If CloudNexs is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar corporate transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law and appropriate confidentiality protections.

4. User Content and Product Data

CloudNexs products may process content supplied by users.

You retain the rights you hold in your content.

By submitting content to a CloudNexs Service, you authorize CloudNexs to host, copy, transmit, process, analyze, transform, and otherwise use that content only as reasonably necessary to:

• provide the requested Service;
• secure the Service;
• troubleshoot technical problems;
• enforce applicable rules;
• satisfy legal obligations;
• perform other actions clearly disclosed for the relevant product.

You must not submit content that you do not have the right to use, process, or disclose.

5. Sensitive Information

Users should avoid submitting sensitive personal information unless it is necessary for the specific Service and they have the legal right to do so.

Depending on the product, sensitive information may include:

• passwords;
• authentication secrets;
• access tokens;
• private keys;
• financial account information;
• medical information;
• government identifiers;
• confidential business information;
• other legally protected information.

CloudNexs may restrict or prohibit the submission of certain sensitive information through product-specific rules.

6. Data Retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected, including to:

• provide the Services;
• maintain accounts;
• complete transactions;
• provide support;
• maintain security;
• resolve disputes;
• enforce agreements;
• comply with legal, tax, accounting, and regulatory obligations.

Retention periods may differ by data type and product.

User-submitted files, generated reports, logs, screenshots, artifacts, or other product data may have product-specific retention periods or deletion controls.

When information is no longer reasonably required, we may delete it, anonymize it, or retain it only where continued retention is permitted or required by law.

7. Security

CloudNexs uses reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss, or destruction.

Measures may include, where appropriate:

• access controls;
• authentication;
• encryption in transit;
• restricted administrative access;
• logging and monitoring;
• security review;
• isolation of workloads;
• abuse prevention;
• backups or recovery procedures;
• service-provider controls.

No online service, storage system, or transmission method can guarantee absolute security.

Users are responsible for protecting their account credentials and for promptly notifying CloudNexs if they suspect unauthorized access.

8. International Processing

CloudNexs is a United States company and may use infrastructure or service providers located in the United States and other countries.

As a result, information may be processed in countries whose data protection laws differ from those of the user's location.

Where applicable law requires specific safeguards for international transfers, CloudNexs will use legally recognized mechanisms or other appropriate safeguards.

9. Privacy Rights and Choices

Depending on your location and applicable law, you may have rights regarding personal data, which can include the right to:

• request access to personal data;
• request correction of inaccurate personal data;
• request deletion of personal data;
• request a copy or portability of certain personal data;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent;
• opt out of certain uses where applicable law provides that right;
• appeal certain privacy-request decisions where applicable.

These rights are not absolute and may be subject to legal exceptions.

CloudNexs may need to verify your identity before completing a request.

To make a privacy request, contact:

support@cloudnexs.com

We will respond within the period required by applicable law.

10. Do Not Sell Personal Data

CloudNexs does not sell personal data.

If CloudNexs materially changes its data practices in the future in a way that creates additional legal opt-out rights, we will update this Privacy Policy and provide required user controls before the relevant practice is introduced.

11. European Privacy Rights

If and to the extent the GDPR or other applicable European data-protection law applies to CloudNexs's processing of your personal data, the following additional information and rights may apply. This section does not state that European law applies to every person, product, or processing activity in every circumstance.

11.1 Controller contact

Where CloudNexs acts as controller, the relevant contact is:

CloudNexs, Inc.

support@cloudnexs.com

2810 N Church St STE 88572 Wilmington, DE 19802 United States

CloudNexs has not identified a formally designated Data Protection Officer or an EU representative in the materials reviewed for this implementation. Do not send requests to an invented DPO or representative address. Use support@cloudnexs.com unless CloudNexs publishes a different approved channel.

11.2 Legal bases

Depending on the context, CloudNexs may rely on one or more of the following legal bases where applicable:

• taking steps at your request or performing a contract, such as creating an account, providing a requested tool, processing User Content to generate an output, delivering purchased features, or providing related support;
• legitimate interests, where those interests are not overridden by applicable rights and interests, such as securing the Services, preventing fraud and abuse, maintaining reliability, diagnosing errors, improving performance, maintaining reasonable business records, and defending legal claims;
• consent, where consent is the appropriate legal basis, such as for optional non-essential cookies, certain marketing communications, or an optional feature for which consent is legally required; and
• compliance with a legal obligation, such as tax or accounting requirements, valid legal process, or legally required record retention.

Where processing is based on consent, withdrawal generally applies prospectively and does not affect the lawfulness of processing before withdrawal.

11.3 European rights

Subject to applicable conditions, exceptions, and verification, you may have the right to be informed about processing, access personal data, correct inaccurate data, request erasure, request restriction of processing, request portability, object to certain processing, withdraw consent where consent is the legal basis, and complain to a competent supervisory authority.

These rights are not absolute. CloudNexs may retain or process information where permitted or required for security, fraud prevention, tax or accounting, legal obligations, establishment, exercise or defense of legal claims, enforcement of agreements, or other applicable exceptions. CloudNexs will not promise immediate deletion of every copy or record where such retention is lawful or necessary.

CloudNexs may take reasonable steps to verify identity and authority. An authorized representative may be required to provide evidence of authorization where permitted by law.

11.4 International transfers

CloudNexs is a United States company and may use infrastructure or service providers in the United States and other countries. Where European transfer rules apply, CloudNexs will use a legally recognized transfer mechanism or other appropriate safeguard as required. This policy does not promise a specific contractual-clause module or transfer framework unless CloudNexs separately documents and implements it.

11.5 Automated decision-making

If CloudNexs performs solely automated decision-making that produces legal or similarly significant effects and applicable law grants specific rights for that processing, CloudNexs will provide the information, choices, or safeguards required by that law. This policy does not claim that every CloudNexs Service currently performs such processing.

12. California Privacy Rights

If and to the extent the California Consumer Privacy Act, as amended (CCPA), applies to CloudNexs and the processing at issue, California residents may have the rights described in this section. This section does not voluntarily create statutory rights where the CCPA does not apply, although CloudNexs may honor reasonable requests as a business practice where appropriate.

Depending on the applicable law and exceptions, California residents may have the right to request access to or know about personal information, request deletion, request correction of inaccurate personal information, opt out of sale or sharing where those activities occur and the right applies, limit certain uses or disclosures of sensitive personal information where applicable, use an authorized agent, and receive non-discriminatory treatment for exercising applicable rights. Rights concerning qualifying automated decisionmaking technology apply only if the relevant rules apply to CloudNexs's actual processing.

CloudNexs does not sell personal information. This statement is based on the current site and code audit and may be updated if the company's data practices change.

The current corporate site does not use advertising pixels, behavioral-advertising integrations, or a verified cross-context behavioral advertising provider. Accordingly, no unqualified statement is made here that CloudNexs never engages in CCPA-defined sharing in every future product. If a future practice creates a sale or sharing opt-out obligation, CloudNexs will provide the required notice and control before or with that practice.

Based on the current site and corporate code, potentially relevant categories may include identifiers such as name, email, IP address, and account identifiers; internet or electronic activity such as access and usage records; commercial information such as purchase or refund details when paid features are enabled; professional or business information supplied by users; approximate location inferred from IP where used; and User Content or product data that a user submits. CloudNexs does not claim to collect every statutory category.

Users should avoid unnecessary sensitive personal information. If a supported workflow processes sensitive data contained in User Content, the user remains responsible for authorization and applicable restrictions. CloudNexs does not claim that it intentionally requests Social Security numbers, medical records, precise geolocation, or other sensitive categories as a general corporate purpose.

Requests may be sent to support@cloudnexs.com. CloudNexs may verify identity and authority and may deny or limit a request where permitted by law, including for legal retention, security or fraud prevention, legal claims, manifestly unfounded or excessive requests where permitted, or statutory exceptions.

13. NexsReady Product Notice

NexsReady is a CloudNexs, Inc. software/application testing and launch-readiness product available at ready.cloudnexs.com. Depending on the enabled workflow, NexsReady may process account and authentication data, projects or workspaces, application files such as APKs or other supported artifacts, package and version metadata, test configurations, logs, screenshots, diagnostic signals, run metadata, test results, reports, usage records, and billing or credit information when paid use is enabled.

Users retain the rights they hold in uploaded applications and other User Content. Users must have the authorization needed to upload and test an application. CloudNexs may process the content only as reasonably necessary to host, transmit, test, generate reports, secure and troubleshoot the Service, enforce applicable rules, and comply with law.

NexsReady retention may vary by plan, data type, account state, service settings, and legal or security requirements. Different treatment may apply to uploaded application files, temporary processing artifacts, logs, screenshots, reports, run metadata, billing records, security records, and backups. Where product controls provide deletion of eligible content, users may request or perform that deletion through the applicable product controls. Deletion may not immediately remove billing, security, abuse, legal-hold, claim, or backup records that CloudNexs may lawfully retain. No universal numeric retention period is promised by this policy.

14. Ali Hub Product Notice

Ali Hub is a CloudNexs product/service available at ali-hub.com that organizes practical digital tools into different worlds. Processing depends on the particular tool. Some tools may run primarily in a user's browser, while others may use temporary server-assisted or backend processing.

Ali Hub does not permanently retain user inputs by default. A tool may temporarily receive, process, cache, or transmit an input when technically required to provide the requested result. Tool-specific notices or in-product disclosures may describe different behavior where a tool materially differs, including temporary files, expiration, third-party processing, or a user-requested export or sharing action.

Users should not submit unnecessary sensitive information and remain responsible for having the right to process anything submitted. CloudNexs may retain limited security, abuse-prevention, operational, or legally required records even where a tool does not permanently retain the user's input.

15. Children

CloudNexs Services are designed primarily for businesses, developers, professionals, and general users capable of entering into applicable service agreements.

The Services are not directed to children under 13.

If we learn that personal information from a child has been collected in violation of applicable law, we will take appropriate steps to delete or otherwise address that information.

16. Third-Party Sites and Services

CloudNexs websites may contain links to third-party websites, platforms, integrations, or services.

CloudNexs is not responsible for the privacy practices of third parties. Users should review the privacy notices of third-party services they choose to use.

17. Changes to This Privacy Policy

We may update this Privacy Policy as CloudNexs products, services, legal requirements, or business practices change.

When we make material changes, we will update the effective date and provide any additional notice required by applicable law.

18. Contact

For privacy questions, requests, or concerns:

CloudNexs, Inc.

support@cloudnexs.com

2810 N Church St STE 88572 Wilmington, DE 19802 United States